TONELZ HOTEL

Last updated: June 2026

Tonelz Hotel & Suites ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our hotel management system and services.

1. Information We Collect

We may collect the following types of information:

• Personal identification: Name, phone number, email address, and national ID details provided during check-in or reservation.
• Reservation details: Room preferences, check-in/check-out dates, and special requests.
• Payment information: Transaction records (cash, POS, or bank transfer references). We do not store full card numbers.
• Usage data: Information about how our staff use the hotel management system for operational purposes.
• Communication data: WhatsApp messages sent for operational reports.

2. How We Use Your Information

• To process reservations and provide hotel services.
• To communicate with you regarding your stay.
• To process payments and issue receipts.
• To improve our services and operations.
• To comply with legal and regulatory obligations.
• To send operational reports to hotel management via WhatsApp.

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service providers: Payment processors, WhatsApp Business API (Meta Platforms Inc.) for messaging.
• Legal authorities: When required by law or in response to valid legal requests.

4. WhatsApp Communication

We use the WhatsApp Business API to send daily operational reports to authorised hotel management personnel. These messages are sent to consented recipients only and contain hotel performance data. We comply with Meta's WhatsApp Business Policy and data processing terms.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our system uses HTTPS encryption, secure server infrastructure, and role-based access controls.

6. Data Retention

We retain guest and transaction data for a minimum of 5 years for accounting and legal compliance purposes. Staff access logs are retained for 1 year. You may request deletion of your personal data subject to applicable legal requirements.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.

8. Cookies

Our hotel management system uses session cookies for authentication purposes only. These cookies are essential for the system to function and are deleted when you log out.

9. Third-Party Links

Our system may contain links to third-party services. We are not responsible for the privacy practices of those services and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Hotel: Tonelz Hotel & Suites
• Website: tonelzhotel.com
• Address: 1, Chief Ogadinma Anyiam Street, Hosanna Estate, Ago Palace Way, Okota, Lagos